Newsletter Articles

Paul du Toit's fortnightly e-newsletter has more than 10,000 subscribers in Southern Africa and internationally. Some of the most recent featured articles appear on this page so that if you missed an edition for any reason - you can catch up with the feature right here on this page.

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Last 4 articles :
Business Presentations: What is your Value Proposition? July 2008 How to Approach Tough Times and Win May 2008 Using Humour in your Presentations April 2008 Accountability in SA - it is time! February 2008

Customer Service (14)

Our Forgotten Customer September 2003 You can, and do determine what service you get September 2004 How much is indifferent customer service costing your company? May 2003 Are we going to remain bottom line driven? January 2004 Turning difficult customers around March 2004 Lost in Transit April 2004 Do you just love standing in queues as much as I do? July 2004 Why everyone should take responsibility for customer service July 2004 Change the default setting October 2004 The power of contrast in just 24 hours November 2004 How to knife your internal customers, then detain your external ones without trial August 2005 The right customers: How to get 'em, grow 'em and keep 'em. March 2006 Are you subtracting value instead of adding it? June 2006 My Tussle with Eskom December 2006

Life skills and communication (24)

Listening : Is it your Achilles Heel? August 2002 Still in business, but does it have to be a struggle? July 2003 Whose responsibility is it anyway? July 2003 It's time we learned how to write properly August 2003 Understanding perspective - who's right after all? August 2003 About making decisions that prevent war November 2003 Would't it be nice if everyone practised common decency? October 2003 Opportunities for improvement have never been better February 2004 Fill 'er Up - Building Self-Esteem May 2004 Cell phone etiquette June 2004 The Self-Fulfilling Prophesy September 2004 Milestones February 2005 Belief Requires Proof March 2005 Can you please lend me some time? March 2005 How we lose when we procrastinate June 2005 Netiquette - your emails talk volumes about you. August 2005 The "real why" behind bad behaviour September 2005 The value of acknowledgement October 2005 How are you wired? November 2005 Reactions - why yours need to be right! January 2006 How our expectations lead us a dance April 2006 The fuel that powers us all. July 2006 Intelligent Celphone Etiquette August 2007 The key component of a winning team January 2008

Miscellaneous (16)

Why South Africa Needs Leaders Who Lead By Example December 2003 Why Discounts Are A Bad Habit August 2004 The internet and your kids December 2004 Understanding Why April 2005 What's The Winning Attitude Actually About? May 2005 The two sides of the leadership coin September 2005 The patterns that affect our behaviour May 2006 Leadership is about Doership October 2006 The MXit Phenomenon January 2007 The Extraordinary Benefit of Exercising Your Free Will. February 2007 Why our values are so important March 2007 When last were you good enough? April 2007 Consequences: Why they play second fiddle to genuine needs. June 2007 The characteristics that make you unique October 2007 Accountability in SA - it is time! February 2008 How to Approach Tough Times and Win May 2008

Personal finances and lifestyle (8)

Being emotionally intelligent requires maturity March 2003 If you really want things to change... April 2003 Ten things they don't tell you when you open your first bank account November 2003 Why people with good habits have good attitudes January 2004 Cheerful people April 2004 Make that call August 2004 Your Future is in Your Hands January 2005 The perils of overload, the virtues of balance August 2006

Presentation skills (15)

The real reason why presenting is so nerve wracking! May 2003 Who should learn to do presentations and why June 2003 The Missing Ingredient (presentations) October 2003 You can over rehearse, but you can never over prepare! October 2003 Turning Question Time into a Breeze. May 2004 How to wreck a presentation June 2004 The Unavoidable Trend September 2004 Why most presentations fail badly, and why your next one won't. November 2004 What makes effective presentations effective? May 2005 What were those school subjects for? February 2006 Visual impact in sales and presentations. September 2006 Give yourself the best chance you can. May 2007 What will they think of me if I fail? November 2007 Using Humour in your Presentations April 2008 Business Presentations: What is your Value Proposition? July 2008

Skills transfer (5)
When training doesn't work April 2001 It's easy to miss the point February 2003 How would you feel? January 2005 Getting your people to see the common goal February 2005 How to make culture stick July 2005