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Newsletter Articles

Paul du Toit's almost monthly e-newsletter now has over 13,000 subscribers in Southern Africa and internationally. The most recent featured articles appear on this page so that if you missed an edition for any reason - you can catch up with the feature right here on this page. You can also access the newsletter archive below according to topic.

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Last 4 articles :

Incomprehensible Service and Incongruent Messages	September 2009
Can't Face An Audience? Here's THE SECRET	May 2010
Presentations: All About Confidence.	August 2010
Violinist in the Metro	February 2009

Click each category header to view the applicable articles

indicates the most recent articles

Customer Service (17)

Our Forgotten Customer	September 2003
You can, and do determine what service you get	September 2004
How much is indifferent customer service costing your company?	May 2003
Are we going to remain bottom line driven?	January 2004
Turning difficult customers around	March 2004
Lost in Transit	April 2004
Do you just love standing in queues as much as I do?	July 2004
Why everyone should take responsibility for customer service	July 2004
Change the default setting	October 2004
The power of contrast in just 24 hours	November 2004
How to knife your internal customers, then detain your external ones without trial	August 2005
The right customers: How to get 'em, grow 'em and keep 'em.	March 2006
Are you subtracting value instead of adding it?	June 2006
My Tussle with Eskom	December 2006
Customer Service - two sides of the coin	November 2008
Service & Attitude - the Definitive Link	April 2009
Incomprehensible Service and Incongruent Messages	September 2009