Mindset Shifter, Certified Speaking Professional, Author Paul du Toit


"Beautifully put together newsletter. I run an email marketing company and am extremely picky when it comes to reading other people's newsletters, but yours is outstanding - Congratulations!"

- Michelle Driman, TLD Group

Newsletter Articles

Paul du Toit's almost monthly e-newsletter now has over 13,000 subscribers in Southern Africa and internationally. The most recent featured articles appear on this page so that if you missed an edition for any reason - you can catch up with the feature right here on this page. You can also access the newsletter archive below according to topic.

If you are not already a subscriber, click here to subscribe now.

Last 4 articles :
  • Incomprehensible Service and Incongruent Messages
  • September 2009
  • Can't Face An Audience? Here's THE SECRET
  • May 2010
  • Presentations: All About Confidence.
  • August 2010
  • Violinist in the Metro
  • February 2009

    Click each category header to view the applicable articles

    indicates the most recent articles

    Customer Service (17)
  • Our Forgotten Customer
  • September 2003
  • You can, and do determine what service you get
  • September 2004
  • How much is indifferent customer service costing your company?
  • May 2003
  • Are we going to remain bottom line driven?
  • January 2004
  • Turning difficult customers around
  • March 2004
  • Lost in Transit
  • April 2004
  • Do you just love standing in queues as much as I do?
  • July 2004
  • Why everyone should take responsibility for customer service
  • July 2004
  • Change the default setting
  • October 2004
  • The power of contrast in just 24 hours
  • November 2004
  • How to knife your internal customers, then detain your external ones without trial
  • August 2005
  • The right customers: How to get 'em, grow 'em and keep 'em.
  • March 2006
  • Are you subtracting value instead of adding it?
  • June 2006
  • My Tussle with Eskom
  • December 2006
  • Customer Service - two sides of the coin
  • November 2008
  • Service & Attitude - the Definitive Link
  • April 2009
  • Incomprehensible Service and Incongruent Messages
  • September 2009

    Paul du Toit CSP
    Tue, 7 Sep 2010





    International tel: +2711 804 3520        RSA share call tel: 0860 503 191        Fax: +2711 8021658