World Class Service 2010

With the greatest sporting event on the planet due to hit Southern Africa in the winter of 2010, Southern Africans are gearing themselves for the biggest influx of tourists ever seen in this part of the world. It is predicted that not only South Africa, but it's neighbouring states should benefit substantially from this event. But are we ready? Germany pulled off a seamless World Cup in 2006, and football fans are justifiably accustomed to high levels of service. Can we match their expectations?

Paul du Toit has been talking to South Africans about Customer Service since 1996, and is well known for his acclaimed Mind Blowing Customer Service seminar. In this brand new seminar, Paul not only provides vital pointers towards getting our customer service levels ready for 2010, but for sustaining them for years afterwards.

Breakfast seminars : There are no breakfast seminars currently scheduled. Please contact us for further information	Evening seminars : There are no evening seminars currently scheduled. Please contact us for further information
This seminar is not currently scheduled. Please contact us for further information.

From this seminar delegates will learn: 7 vital customer service attitudes to ensure world class service 5 surefire ways to delight your key customers The one trap that causes customer loyalty to plummet An easy method of turning difficult customers into raving fans Customer service secrets of the top Fortune 500 companies The significance of the 2 sides of the customer service coin How to build a "greenhouse culture" of service excellence in your organisation Unbeatable value at only R695 per person (RSA) and N$695 (Namibia) - plus a complimentary brand new souvenir DVD worth R450 for each delegate.

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