World Class Service 2010

With the greatest sporting event on the planet due to hit Southern Africa in the winter of 2010, Southern Africans are gearing themselves for the biggest influx of tourists ever seen in this part of the world. It is predicted that not only South Africa, but it's neighbouring states should benefit substantially from this event. But are we ready? Germany pulled off a seamless World Cup in 2006, and football fans are justifiably accustomed to high levels of service. Can we match their expectations?

Paul du Toit has been talking to South Africans about Customer Service since 1996, and is well known for his acclaimed Mind Blowing Customer Service seminar. In this brand new seminar, Paul not only provides vital pointers towards getting our customer service levels ready for 2010, but for sustaining them for years afterwards.

Breakfast seminars :
There are no breakfast seminars currently scheduled.
Please contact us for further information
Evening seminars :
There are no evening seminars currently scheduled.
Please contact us for further information


From this seminar delegates will learn:

7 vital customer service attitudes to ensure world class service
5 surefire ways to delight your key customers
The one trap that causes customer loyalty to plummet
An easy method of turning difficult customers into raving fans
Customer service secrets of the top Fortune 500 companies
The significance of the 2 sides of the customer service coin
How to build a "greenhouse culture" of service excellence in your organisation

Unbeatable value at only R695 per person (RSA) and N$695 (Namibia) - plus a complimentary brand new souvenir DVD worth R450 for each delegate.


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This seminar is not currently scheduled. Please contact us for further information.



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