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"Paul du Toit presents in a style that is relaxed, effective and incredibly memorable. Through storytelling, gentle humour and incisive delivery, he provides you with tools that make you think in a fresh and different way. I have no doubt that his message will stay with you for years after you have seen him speak. There are few speakers in the world with that talent, or who deliver that much value"
- Alan Stevens, The Media Coach, United Kingdom
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Paul du Toit is a Master presentation skills facilitator, workshop facilitator, seminar leader, keynoter, executive coach and master of ceremonies. He serves as Secretary of the International Federation for Professional Speakers, a member of its Global Speakers Forum, and Past President of the Professional Speakers Association of Southern Africa. He is also the Managing Director of the Congruence Group.
Paul delivers the following explosive conference and motivational talks: |
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Mind Blowing Customer Service
The practice of developing and sustaining a culture of customer service excellence is not as widely practised as some would believe. When measuring customer loss against long term key customer retention, a truer picture often emerges. The principles seem simple and logical, yet evidence has shown that sustaining this culture over a long term provides many unanticipated challenges for organisations and their management structures. When customer excellence becomes imbedded in company culture, the evidence can be clearly seen on the balance sheet, and a platform for planning ahead is firmly established ...
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