Mind Blowing Customer Service

"I invested 13 years researching customer service. I've spent the last 9 years teaching my customers exactly how to implement it, and why it's a win-win for them and their customers." Paul du Toit

This talk, customisable from 45 to 150 minutes, explores the following key areas so important to the success of any business enterprise:

• The two sides of the coin
• Let's get rid of the jargon, and down to the point!
• The 5 customer horrors
• The perception ladder
• The customer loss misconception
• Three keys to locking in your customers
• Ridding yourselves of "chip on the shoulder"
• The 10 customer excellence imperatives
• How great attitudes, cheerfulnes and enthusiasm create the foundation of a service excellence culture
• The key principles of building long term customer relationships,
• The true value of the complainer

Click here for more Mind Blowing Customer Service testimonials...

In Leading for Customer Excellence, a morning workshop session for directors, leaders and managers, the following management principles are added:

• how to manage customer care in an organisation
• the role of leadership in a customer orientated company
• how "knee-jerk" solutions compromise and even sink businesses, and how to avoid them.
• how balancing the personality style quadrant promotes the ideal framework for success
• The Customer Chain - why "fakers" will always lose their customer to real people in the long term.
• the importance of a customer focussed culture in retaining key customers

Click here to read Paul's recent articles on customer service